Frequently Asked Questions

Yes. We provide comprehensive pickup and delivery services for businesses, hotels, and offices throughout the King County area.

Absolutely. We are equipped to manage guest valet services with reliable turnaround times, ensuring your guests receive their items back promptly and professionally finished.

Yes, we offer streamlined billing and account management for our recurring business partners to make the administrative side as simple as the cleaning side.

While turnaround can vary based on volume and specialty needs, we typically offer standard 24-to-48-hour service, with expedited options available for urgent business needs.

Yes. We use eco-friendly, non-toxic cleaning methods that are gentle on fabrics but effective on stains, helping to extend the life of your company’s uniform investment.

Yes! Star Cleaners offers complimentary door-to-door pickup and drop-off throughout our service area. Just schedule a time, and we’ll handle the rest.

We are a full-service provider. You can schedule dry cleaning, wash & fold, alterations, and cleaning for household items like bedding and drapes.

Absolutely. Our Eco-Friendly cleaning methods are non-toxic and gentle on both your skin and your fabrics.

As a non-profit, our proceeds fund programs that provide free dry cleaning for job interviews and laundry support for seniors and veterans in King County.

Yes! Our pickup and delivery route across King County is offered at no extra cost. We keep the steps clear and the timing consistent.

Wash & Fold is typically charged by the pound. This covers the washing, drying, and professional folding of your items.

Absolutely. Simply separate your Dry Cleaning (items to be pressed/hung) from your Wash & Fold (items to be tumbled dry/folded), and we will handle both in a single stop.

We use high-standard, eco-friendly, and non-toxic detergents that are tough on stains but gentle on skin and the environment.

No. Most of our King County clients designate a safe spot (like a porch or concierge) where we can collect and drop off bags securely.

For many standard repairs (hems, simple tapering, or button fixes), you can simply pin a similar item that fits well or provide measurements. For more complex custom tailoring, please contact us to discuss the best way to ensure an accurate fit.

Most minor repairs and hems are completed within our standard delivery windows, though complex tailoring may require a few extra days to ensure the highest quality.

Yes. We specialize in protecting delicate textures and colors. Our team is experienced in handling silks, fine wools, and specialty garments with gentle, professional techniques.

Yes! We can often assist with repairs to drapes, linens, or comforters. Just let us know what you need when you schedule your pickup.

Reach out to us for our current pricing guide. We provide transparent rates for everything from a simple button replacement to a full suit adjustment.

Yes. We carefully inspect all care labels and use the appropriate professional method—whether dry cleaning or specialized laundering—to protect the fabric.

Because bulky items like down comforters require extended drying times to ensure they are perfectly fresh, these items may sometimes take a few days longer than standard clothing orders.

Yes, we can clean most weighted blankets. Because of their weight, we ask that you let us know in advance so our delivery team is prepared for the pickup.

Absolutely. We use non-toxic, eco-friendly cleaning methods that are excellent for removing dust mites and allergens without leaving behind harsh chemical scents.

While some age-related wear is permanent, our professional-grade treatments are much more effective than home washing at lifting oils and brightening fabrics.

Yes! Our modern, sustainable methods are just as effective—if not more so—at removing stains and odors. Plus, they are much gentler on fabric fibers, meaning your clothes stay looking new for longer.

No. That "dry clean" smell is actually the scent of residual chemicals (PERC). Our eco-friendly process leaves your clothes smelling naturally fresh and clean, with no chemical odor.

Absolutely. Our non-toxic solvents and biodegradable detergents are ideal for those with eczema, allergies, or chemical sensitivities.

We believe sustainable care should be accessible. Our pricing is competitive with traditional cleaning services, with the added value of being safer for you and the planet.

We are constantly working to reduce our waste. Ask us about our reusable garment bag program for our King County pickup and delivery customers!

Yes! Our pickup and delivery service is offered at no extra cost to our customers across King County. We keep the steps clear and the service consistent.

Not at all. Most of our customers designate a safe spot—like a front porch, a side door, or a concierge desk—where we can securely collect and drop off your bags.

We strive to make our service accessible. Please contact us or check our website for the most up-to-date information regarding any minimum order requirements for your specific area.

Yes! We can pick up from homes, apartment communities, or corporate offices throughout King County. Just let us know the specific access instructions when you sign up.

You can include a note inside your laundry bag or add special instructions when you schedule your pickup online. Our team reviews these notes before any cleaning begins.

Due to the priority handling and expedited workflow, there is typically a small rush fee for same-day requests. Please contact us for our most current rate.

To guarantee same-day service, we generally require items to be in our care by [Insert Time] Monday through Friday.

Minor repairs (like a button replacement or a simple seam fix) can often be included. However, complex tailoring usually requires more time to ensure a perfect fit.

Yes, in many parts of King County! Availability depends on your specific route. Call us early in the morning to see if we can fit your same-day request into today’s schedule.

Most items are, but specialty items like leather, suede, or wedding gowns require a slower, more delicate process and are not eligible for same-day turnaround.